![]() We noted that the RV was half in and half out of the seRVice bay. I asked why the RV was not all the way in the bay due to the pending storm to which no explanation was given.įinally, we were told that that the service technician was ready to do the orientation and walk through. Instead of the one and a half to two hours we were told to expect, the technician hurried us through the session in forty-five minutes, stating that he was hot and had a lot of other work to do on other RV's.ĭuring the walk through the technician demostrated how to convert the sofa into a bed by sliding it out. When he tried to push the sofa/sleeper back into place it was hindered by the lower portion of the kitchen sink cabinet. He then dropped to his knees and tried to manually force it past the cabinet by slamming it with his hands. In doing so, he took a chunk out of the lower cabinet. I was alarmed by his action and pointed out the damage he's done. He told us not to worry, that we could return at a later date and have the repair made under warranty. I told him that would require me to make another long round trip drive back to Georgia and that what he did was B.S. He offered no oppology, but said he would realign the sofa so that it would operate correctly. We also saw that the manufacture's sticker that covered the glass door on the microwave was still in place and asked that it be removed. He said he would do so after he realigned the sofa. My wife then left to make the drive back home as there was no need for her to have to wait any further.Īfter again waiting in the front office for some time, Eric finally arrived to say hello for a few minutes and then walked back to the service area. Moments later the thunder storm and rain began with a vengeance. It was then that Eric came back and told us our RV was parked out front and ready to go. He suggested that I "get going" as the storm was going to be severe. How coincidental that the RV was ready just after the storm began and I was not afforded the opportunity to due a good walk around of the exterior of the RV to make sure it was to my satisfaction. ![]() I asked that they bring the RV back into the sevice bay so it was all the way in and out of the pounding rain so I could do examine it. I was told that another RV was alredy in there being serviced and that all other bays were occupied. I then left the dealership and began the long drive home. Shortly afer getting on the highway, i heard a series of loud banging noises. I looked over my shoulder and saw that the bathroom door was slamming back and forth against the kitchen sink cabinets. I got off the highway at the next exit and pulled into a gas station so that I could close the bathroom door. ![]() Upon doing so I found that the door was not aligned correctly and could not be secured in the closed position no matter how I tried. As I had no way of securing the door, I had to drive it with the door slamming open and closed until I had arrived home. The following day I did a complete inspection of the interior and exterior of the RV. I found numerous dings and dents in the cabinets throughout the RV. ![]()
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